1. General Refund Policy

We offer a 7-day refund window from the date of payment, subject to the conditions below. After 7 days, no refunds will be processed as the digital service has already been provided and consumed.

2. Eligible Refund Cases

You may be eligible for a full refund if:

• You were charged but the subscription was not activated (technical failure)
• You were charged twice for the same subscription (duplicate payment)
• The Service was completely inaccessible for more than 72 consecutive hours due to our technical issues
• Your request is made within 7 days of payment

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after payment
• You no longer need the Service
• Partial usage of the subscription period
• Failure to use the Service after activation
• Requests made after 7 days of payment
• Violation of our Terms & Conditions leading to account suspension
• Issues caused by the user's own device, browser, or internet connection

4. How to Request a Refund

To request a refund, email us at flowinpunch@gmail.com with the subject line "Refund Request" and include:

• Your registered phone number
• Company name on OptiSpark
• PhonePe transaction ID / payment reference
• Date of payment
• Reason for refund request

We will review your request and respond within 3–5 business days.

5. Refund Processing

Approved refunds will be processed to the original payment method (UPI/bank account used via PhonePe) within 5–7 business days after approval. The actual credit depends on your bank's processing time.

6. Cancellation Policy

You can cancel your subscription at any time by not renewing it. Since we do not offer automatic renewals, your plan will simply expire at the end of the billing period. No cancellation is required — just do not renew.

If you wish to delete your account entirely, email us at flowinpunch@gmail.com. Account deletion is irreversible and all data will be permanently removed.

7. Failed Payments

If your payment fails but your account is charged, the amount will typically be auto-reversed by PhonePe within 5–7 business days. If not, contact us with your transaction ID and we will investigate immediately.

8. Free Plan

The Free Plan does not involve any payment, so no refund policy applies. You can use the Free Plan indefinitely at no cost.

9. Contact for Refund Queries

📧 flowinpunch@gmail.com
🌐 mozilorty.in
📍 Delhi, India
⏱ Response time: Within 24–48 hours on business days